Please review our shipping policy below for processing times, delivery options, tracking information, and what to do if your order arrives damaged.
All orders are processed within 2 (two) business days from the time the order has been placed excluding weekends and holidays.
We offer free shipping on all orders totaling $ 35.00 or more. We ship via UPS and USPS; all shipping options are displayed during the checkout process.
You will receive an email containing the tracking number for your order when the item ships. Please keep in mind that you may not be able to track the package immediately, that will be available when the carrier scans the package for the first time after it has left our warehouse.
Soil Sunrise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you received your order damaged, please contact our support team directly so we can determine the best course of action. Please save all packaging material and damaged goods to help support any claim with the carrier service that may need to be opened.
We do offer international shipping; all shipping options will be available during the checkout process.
For more information, email support@soilsunrise.com or click here to Contact Us.