You have 30 days after receiving your order to request a return of an eligible non-plant product. Eligible products may be returned for a full refund when they are returned in the same condition in which they were received.
To qualify for a return, an eligible non-plant product must be in the same condition in which it was received.
Items returned without first receiving return authorization from Soil Sunrise will not be accepted.
Email support@soilsunrise.com within 30 days of receiving your order.
If your return is accepted, we will provide instructions explaining how and where to send your package.
Carefully package the approved item and follow the return instructions provided by our support team.
If a return is necessary because of an error on our part, Soil Sunrise will be responsible for the return shipping charges.
In all other cases, return shipping costs are the customer’s responsibility.
Please inspect your order as soon as it arrives. If an item is defective, arrives damaged, or is not the item you ordered, contact us immediately at support@soilsunrise.com .
Include your order number and clear photographs of the item and its packaging so we can evaluate the issue and work with you toward an appropriate resolution.
All living plants are final sale and cannot be returned or exchanged. Because plants are living and perishable products, we cannot accept plant returns.
If your plant arrives damaged, in poor condition, or is not the plant you ordered, please contact us immediately at support@soilsunrise.com .
Include your order number and clear photographs of the plant and its packaging so we can evaluate the issue and work with you toward an appropriate resolution.
Other perishable goods, sale items, and clearance items are also final sale and cannot be returned.
Once your approved return is received, your refund will be issued within five business days to the original payment method.
Please remember that your bank or credit card company may require additional processing time before the refund appears in your account.
Contact the Soil Sunrise team at support@soilsunrise.com .